Sentric v1.1 - Support Forum & Knowledge Base


Demo: http://themeforest.net/item/sentric-support-forum-knowledge-base/9432549

Created
Last Update
High Resolution Yes
Widget Ready Yes
Compatible Browsers IE9, IE10, IE11, Firefox, Safari, Opera, Chrome
Compatible With WPML, bbPress 2.5.x
Software Version WordPress 4.4.1, WordPress 4.4, WordPress 4.3.1, WordPress 4.3, WordPress 4.2, WordPress 4.1, WordPress 4.0
ThemeForest Files Included Layered PSD, PHP Files, CSS Files, JS Files, PSD
Columns 2
Documentation Well Documented
Layout Responsive
Tags assign staff, bbpress, customer service, faq, forum, help, help desk, knowledge base, knowledgebase, moderate, status, support, support forum, technical, technical support

Sentric v1.1 – Support Forum & Knowledge Base
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Sentric v1.1 – Support Forum & Knowledge Base

Support focused theme with Knowledge Base and FAQ sections. Forum is run using the powerful bbPress plugin, added with additional functions that ease managing support requests from your customers.

Support Topic Status

Support Forum features marking forum threads as.

  • Resolved
  • Pending
  • Not a Support topic
  • Unresolved
  • Assign to a staff

Support status are marked in forum listings as well as prominently displayed alongside topic title.

Changing and marking support status to topics are easily done by support staff without the need to reply. This prevent unnecessary postings.

Search Support forum

Search support forum topics or search a specific forum.

Forum Monitor

Sentric theme comes with a support page named ‘Forum Monitor’

Forum Monitor helps you check status of topics and attend them easily.

Knowledge Base

Populate a resourceful knowledge base with ability for visitors vote as knowledge base articles being helpful.

Homepage displays blog list by default.

Bundled Custom Plugins

1. Custom Post types as Plugins a. Knowledge base ( Post contents available without theme ) b. FAQs ( Post contents available without theme )

2. Shortcodes as Plugin a. Shortcodes and shortcode generator as Plugin

3. Widgets as Plugin a. Theme Widgets are loaded through Plugin

Recommended Plugins

1. Contact 7 a. Recommends installation from wordpress.org plugins repository.

Postformats

  • Audio
  • Video
  • Gallery ( slideshow )
  • Image
  • Aside
  • Quote
  • Link

Shortcode Generators

  • Staff
  • Testimonials
  • Drop Caps
  • Dividers
  • Pullquotes
  • Highlights
  • Picture Frames
  • Thumbnails with lightbox
  • Slideshow with/without lightbox / titles /
  • Columns
  • Google Maps
  • Audio Shortcodes
  • Notices
  • Lists
  • Separator Section Headings
  • Tabs
  • Accordions
  • Toggles
  • Progress bar
  • Counters
  • Blog Slideshow
  • Blog grids

Widgets

  • Address
  • Social icons
  • Flickr
  • Gallery
  • Twitter
  • Recent posts
  • Popular posts
  • Popular knowledge base articles
  • Video

All images purchased from Photo Dune ( Not included in download pack )

Isotope script http://isotope.metafizzy.co/

Icons used from (Selected icons Included) http://fortawesome.github.io/Font-Awesome/ JPlayer (INCLUDED no need to install) http://www.jplayer.org/ FlexSlider (INCLUDED no need to install) http://www.woothemes.com/flexslider/ Magnific-popup (INCLUDED no need to install) http://dimsemenov.com/plugins/magnific-popup/ Videos by Blender Foundation http://www.blender.org , http://www.bigbuckbunny.org Templates

  • Contact Template
  • Forum Monitor
  • Separate blog post list template for each post format.

Multiple Sidebars Advance Theme Options Change colors of theme using theme options 400+ Google web fonts choices Internationalized ( localize with your language .po .mo files included ) PDF Help Guide. Detailed screenshots and explanations. Step by step guide to creating the theme. XML Demo data file provided ( Ensures an easy to build site using Demo data ) PSDs included

Updates

---------------------------
Version 1.1
---------------------------

NEW: Featured image thumbnail representation in forum archive listing
NEW: Displays New Topic creation hint below search bar in topic listings
Fix: Disable Reply form for Resolved tickets
Fix: Knowledge base listing reset after loop
Fix: Login widget
Upgrade: Theme Options
Update: TGM plugin

/bbpress/form-reply.php
/bbpress/loop-single-reply.php
/framework/admin/tgm/[all files and folders]
/framework/admin/plugins/[all files and folders]
/framework/functions/framework/functions.php
/framework/options/[all files and folders]
/functions-bbpress.php
/functions.php
/header-search-bbpress-forum.php
/style.css

---------------------------
Version 1.0.1
---------------------------

Fix: Minor Responsive CSS fix in header search input
Fix: Minor font letter-spacing adjustment to sub menus

/style.css 
/css/responsive.css
/css/menu/mobile-menu.css
/css/menu/superfish.css

---------------------------
Version 1.0 initial release
---------------------------

About The Author

imaginem

Greetings! I’m Mondre Suggestions and theme requests are most welcome, please send me a mail via my profile. Support Forum http://support.imaginemthemes.co Kinetika – Fullscreen Photography Theme Howl – Creative Multi-Purpose WordPress Theme Darkroom – Fullscreen Studio for WordPress PhotoReactive – Fullscreen Studio for WordPress Ideas – Fullscreen Responsive WordPress Theme Helm Responsive Portfolio for WordPress Rime Ajax Portfolio Responsive Studio for WordPress

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